Disaster Assistance

If you have damage from Hurricane Frances, it's important to report it to FEMA and get a claim number, even if you have already contacted your insurance company. You can ask for grants to help pay for temporary housing, home repairs and other serious disaster-related expenses. Low-interest loans from the U.S. Small Business Administration are also available to cover residential and businesses losses not fully compensated by insurance.

The numbers for FEMA are:

1-800-621-FEMA (3362)

(TTY 1-800-462-7585 for the deaf and hard of hearing)

These toll-free numbers are available 24 hours a day, seven days a week, until further notice.

There is also a Disaster Recovery Center located at Burns Road and Military Trail, where FEMA claims can be made in person.

You will need to have the following information available when you apply for assistance, whether in person or by phone:

  • Address and phone number where you can be reached
  • Social Security number
  • Current mailing address
  • Date damage occurred
  • Address of the affected property
  • Brief description of the damages
  • Insurance information
  • Family gross income
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Government disaster assistance covers basic needs only and will not normally compensate you for your entire loss. If you have insurance, the government may help pay for basic needs not covered under your insurance policy. Some disaster aid does not have to be paid back, while other forms of help may come in the form of loans.

Click here for additional information from FEMA about Hurricane Frances recovery assistance.

There may also be aid available through the State of Florida; call 407-858-4947 for information.

Other sources of hurricane recovery information:

Emergency management centers:

Palm Beach: (561) 712-6400 | Martin: (772) 287-1652
St. Lucie: (772) 461-5201 | Indian River (772) 567-2129
Hendry: (863) 675-5255 | Okeechobee (863) 763-3212
o American Red Cross: (866) GET-INFO
o Florida Department of Financial Services: (800) 342-2762
o Better Business Bureau: 842-1918 or (800) 834-1267
o PBC Consumer Affairs: (561) 712-6600
o Florida Power & Light: (800) 468-8243
o Florida Department of Agriculture and Consumer Services: Consumer Helpline (800) HELP-FLA (435-7352) 

Insurance Company toll-free numbers

o ACE USA - Clients receive individual 800 numbers
o Acuity - 800-242-7666
o Allmerica - 1-800-628-0250
o Allstate - 800-54-STORM (800-547-8676)
o American Bankers Ins. Co. - 800-245-1505 / fax 800-224-4170 / email: claims.department@assurant.com
o American Federation Insurance Company - 800-527-3907 or www.foremost.com
o American Reliable Ins. Company - 800-245-1505 / fax 800-224-4170 / email: claims.department@assurant.com
o American Skyline Insurance Co. - 888-298-5224
o American Strategic Insurance - (866) ASI-LOSS (274-5677) / 877-274-8765 / fax 866-274-3299
o American International Group - 800-433-8880 (auto & home) o Arch - 1-800-817-3252
o Atlantic Mutual - 800-945-7461
o Atlantic Preferred Insurance Company - (800) 673-4952 / (800) 231-0395 (fax) / pfgclaims@poefg.com
o AXA Re Property and Casualty - 800 216-3711 / 800 509-1592 / Fax352-332-7999 / claims@thig.com
o Bituminous - 1-800-678-3104 & 1-800-822-2905
o Bristol West Insurance Group - 800-Bristol
o Century Surety Ins. Co. - 800-850-0422 / fax 614-895-7040 / www.centurysurety.com
o Church Mutual - 800-554-2642
o Citizens - 866-411-2742
o CHUBB - 800-CLAIMS-0 (800-252-4670)
o Clarendon Select Insurance Company - 800 216-3711 or 800 509-1592 / Fax352-332-7999 / claims@thig.com
o Clarendon National Insurance Company - 800 216-3711 / 800 509-1592 / Fax352-332-7999 / claims@thig.com
o Colony Insurance Company - 800-577-6614, Ext. 1715 / fax 804-327-1792 / claimsreporting@colonyins.com
o CNA - 877-733-4250
o CUNA Mutual - 800-637-2676
o FM Global - 1-877-NEWLOSS (639-5677)
o Farmers - 800-435-7764
o Federated National Insurance Company - 800-420-7075
o Fidelity National P&C Insurance Group - 800-220-1351
o Fireman's Fund - 888-FIREHAT (888-347-3428)
o First Floridian - 1-800-252-4633
o First Premium Ins. Group (Lloyd's Mobile home) - 800-432-3072 / fax 954-331-4848 / karent@firstpremium.com
o First Trenton - 1-800-468-7341
o Florida Family Insurance Company - 888-486-4663 / 888-850-4663 / fax 904-356-1915
o Florida Farm Bureau Insurance Companies - 800-330-3327 / 866-275-7322
o Florida Select - 1-888-700-0101 / Fax 800-827-2846 or 941-906-2306
o Florida Preferred Property Insurance Company - (800) 673-4952/(800) 231-0395 (fax) / pfgclaims@poefg.com
o Foremost Insurance Company - 800-527-3907 / www.foremost.com
o Foremost Property and Casualty Insurance Company - 800-527-3907 / www.foremost.com
o GE Employers Re - 866-413-8978
o GEICO - 800-841-3005
o Granada Insurance Company - 800-392-9966
o The Hartford - 800-243-5860
o Harbor National Insurance Company - 800 216-3711 / 800 509-1592 / Fax352-332-7999 / claims@thig.com
o Hartford Ins. Co. of the Midwest - 800-637-5410 / 800-243-5860 / fax 877-536-6505
o Hartford Steam - 1-800-HSB-LOSS
o Holyoke Mutual - 800-225-2533
o Industrial Risk Insurers - 860-520-7347 (commercial claims)
o Interstate Fire & Casualty - 800-456-8458, Ext. 7770 / fax 303-222-7759
o Liberty Mutual - 800-2CLAIMS (800-225-2467) PC Claims follow-up fax 407-660-2821, 407-660-2895 Attn: CAT Unit
o MetLife Auto & Home - 800-854-6011
o National Insurance Co. - 800-329-2121 / fax 305-445-0368 / claimsdept@nationalgroupfl.com
o Nationwide - 800-421-3535
o Old Dominion Insurance Company - 877-425-2467, 800-606-7992
o Omega Insurance Company - 800 216-3711 / 800 509-1592 / Fax352-332-7999 /claims@thig.com
o OneBeacon - 877-248-4968
o Progressive Auto Insurance - 800-PROGRESSIVE (1-800-776-4737)
o QualSure Insurance Corp. - 877-563-0150
o Royal & Sun Alliance - 800-847-6925
o SAFECO - 800-332-3226
o Scottsdale Insurance Co. - 800-423-7675 / fax 480-483-6752
o Selective - 866-455-9969
o Shelter Insurance Group - 800-SHELTER
o Sompo Japan - 1-800-444-6870
o Southern Family Insurance Company - (800) 673-4952 / (800) 231-0395 (fax) / pfgclaims@poefg.com
o Southwest Business Corp. (Lloyd's Excess Flood - 800-527-0066 Ext. 7389 / fax 210-525-0021 /dharrington@swbc.com
o St. Johns Insurance Company - 800-748-2030
o St. Paul - 1-800-STPAUL1 (787-2851) (commercial lines) / 1-800-CLAIM33 (252-4633) (personal lines)
o State Farm Insurance - 800-SF-CLAIM (800-732-5246)
o Sunshine State Insurance Company - 877-329-8795
o TAPCO - 888-437-0373 / fax 336-538-0094 / bjohnson@gotapco.com
o Tower Hill Preferred Insurance Company - 800 216-3711 / 800 509-1592 / Fax 352-332-7999 / claims@thig.com
o Tower Hill Prime Insurance Company - 800 216-3711 / 800 509-1592 / Fax 352-332-7999 / claims@thig.com
o Tower Hill Select Insurance Company - 800 216-3711 / 800 509-1592 / Fax 352-332-7999 / claims@thig.com
o Travelers - 1-800-252-4633 (personal lines) / 1-800-238-6225 (commercial lines)
o Travelers Flood - 1-800-356-6663
o United Property and Casualty Insurance Company - 800-861-4370
o Universal Prop. & Cas. Ins. Co. - 800-425-9113 / fax 305-933-6181
o United Services Automobile Assn - 800-531-8222 (all USAA Cos) / fax 800-541-7958
o Universal Insurance Co. - 888-846-7647/ fax 888-846-7649 / universal@isacclaims.com
o USAA - 800-531-8222 / fax 800-356-6315
o USLI - 800-523-5545 / fax 610-687-9398 / spalma@usli.com
o Vanguard Fire & Casualty Company - 888-343-5585 / fax 941-342-2080
o XL - 1-214-559-1574
o Zurich - 1-800-987-3373

 

updated 09/28/04

 

 


 

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